Tingdene

Over the past few months, we have all been acutely aware of the developments surrounding the COVID-19 pandemic and Government guidance on how we can all work together to play our part in the combating of this outbreak which, as we all know, thus far has been gathering pace.

During this unprecedented period, we will continue to monitor the situation and be guided by the Prime Minister & Governmental advice with any updates, as they apply to Tingdene Homes, accessible via our website www.tingdene.co.uk

In line with the Government directive, we have temporarily closed our showroom & offices until 14th April 2020 and are now working remotely, generally from our homes, in isolation to do our part in arresting the spread of the virus.

Some good news; our sales team are fully operational and can be contacted directly via their mobile phones or their email addresses. They are available from Monday to Friday, 10am - 3pm. Alternatively, if you do not have their number don’t worry our main office switchboard has been diverted so you can still use 01933 230 130 to make contact with a member of staff who can arrange for a callback. Our website live chat is also a great way of getting in touch with the team. This will also be manned during the hours mentioned above. We have an admirable team of administration/design staff capable of providing quotes, drawings & advice where needed so please don't hesitate with getting in touch.

Unfortunately, we have had to cease all engineers home visits, both PDI or warranty, until the Government advises otherwise. Naturally, in the unlikely event that you should have an emergency, we have specialists on call and under these terms, we can arrange to visit. For both yours and our employees' well-being there are strict protocols that will be applied. Should you consider that you have need of this aspect of our business please make initial contact via our email customercare@tingdene.co.uk providing serial number, description of the emergency and a contact telephone number.

Our production facility is currently closed until the 14th April 2020 and on this basis currently all imminent home deliveries will be expected to cascade initially back by 3 weeks, although we will continue to heed Government advice and Policy on a daily basis, which could influence this decision either way.

Given the fluidity of the situation, we will continue to talk to our supply chain to ensure we are all informed and primed ready for when our production gears back up after this temporary pause and appreciate their cooperation. Please contact us if you are a supplier via the switchboard or if you have the mobile number of your Tingdene contact, please call them directly.

We are extremely proud of our team here at Tingdene who as a collective are committed to quality service/flexibility; this has been clearly demonstrated in how they have adapted so quickly in these incredibly difficult times.

Thank you all, customers and suppliers alike, for your continued support and commitment but should you have any other queries or advice required, please contact us on 01933 230 130.

In the meantime, please stay safe.

 

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