Customer/Client Privacy Notice
This Customer/Client Privacy Notice sets out what personal data Tingdene Homes, hold about you and how we collect and use it, which applies to any customer/client (referred to as ‘you’) that we provide a service to following initial enquiries. This includes follow-on enquiries regarding locate-a-park, information on estimates and confirmed sales orders, transporting and warranty.
We are required by data protection law to give you the information in this Privacy Notice.
With this in mind we are committed to servicing your enquiry to its full extent and to ensuring that any personal data you share with us is treated with the upmost respect and in accordance with Data Protection law.
Within this Privacy Notice we endeavour to outline how we use and store your data and why we require each type of personal data to service you. We will do so in clear and concise language, however should you wish to enquire further then please do so.
You can email us at GDPR@tingdene.co.uk
Who is the controller?
Tingdene Homes Limited are the Data Controller. Our contact details are set out below:
Tingdene Homes Ltd
45-49 Bradfield Road
Finedon Road Industrial Estate
What type of personal data do we hold about you?
To enable us to service your enquiry, we require certain information to enable us to act and respond, we therefore ask you to provide certain Personal Data.
Data protection law divides personal data into two categories: ordinary personal data and special category data. Any personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health conditions or biometric or genetic data that is used to identify an individual is known as special category data. (The rest is ordinary personal data).
Examples of the type of personal data we may request include;
Your name: So we can contact you directly to service your enquiry
Full postal address details: So we can contact you via post regarding your enquiry e.g. send you brochures and other correspondents
Email address: So that we can make contact via e-mail regarding your enquiry e.g. send you park details
Telephone number: So that we can make contact via telephone to discuss your enquiry
Bank/Payment Details: As part of our legal obligations and to fulfil our contract with you.
Why do we hold your personal data and on what legal grounds?
We hold and use your ordinary personal data to provide our products and services to you and for administration purposes. This will include, for example: to provide information on parks, provide a specification on a home / lodge or warranty provision.
Data protection law specifies the legal grounds on which we can hold and use personal data.
Most commonly, we rely on one or more of the following legal grounds when we process your personal data:
- Where we need it to perform the contract we have entered into with you (performance of the contract). This may include, for example, ensuring that we can meet any requirements of our warranty agreement with you.
- Where we need it to comply with a legal obligation (legal obligation). Typically, this may include legal obligations such as the obligation to contact you regarding your home
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (legitimate interest). This may include, for example, collecting your bank details to enable payments to be processed.
If you purchase either through a third party i.e. park, or buy direct should you have your own land, then we may use your personal data for purposes that are different from or incompatible with those for which we collected it. If we do this, we will notify you and explain our legal ground for using your data in this way, as required under data protection law.
Most commonly, this would be the case when fulfilling any warranty issues by passing your details to a third party contractor. In this instance we would need to pass the contractor your name and address so they can carry out the work. However, we will not pass any other contact details on to them without initially contacting you first to seek consent for this data to be shared.
How do we collect your personal data?
You provide us with the personal data about you that we hold and use.
Some of the personal data we hold and use about you used by a variety of data processors (employees) in the performance of their duties. For example, colleagues may refer to you in emails or documents and information about you may be generated as part of our business and operational planning.
Who do we share your personal data with?
We will only share your personal data with third parties where we have an appropriate legal ground under data protection law which permits us to do so. Commonly, this could include situations where we are obliged to provide the information, for example, to parks where you provide consent, transport companies so you home can be collected from our factory and our warranty provider.
Similarly, we may share your details with third parties during the process of purchasing a home once you are ready to proceed.
Again, we will notify you before sharing any information with third parties.
Consequences of not providing personal data
We only ask you to provide personal data when we have a good reason and there may therefore be consequences if you do not provide particular information to us.
If you choose not to provide us with personal data requested, we will tell you about the particular implications of any such decision at the relevant time.
How long will we keep your personal data?
We will not keep your personal data for longer than we need it for our legitimate purposes or are legally obligated to do so.
We take into account the following criteria when determining the appropriate retention period for your personal data:
- the amount, nature, and sensitivity of the personal data
- the risk of harm from unauthorised use or disclosure
- the purposes for which we process your personal data and how long we need the particular data to achieve these purposes
- how long the personal data is likely to remain accurate and up-to-date
- any applicable legal, accounting, reporting or regulatory requirements that specify how long certain records must be kept
We will base these decisions on relevant circumstances, taking into account the criteria listed above.
You have a number of legal rights relating to your personal data, which are outlined here:
- The right to make a subject access request. This enables you to receive certain information about how we use your personal data, as well as to receive a copy of it and to check that we are lawfully processing it. Subject Access Request Form
- The right to request that we correct incomplete or inaccurate personal data that we hold about you.
- The right to request that we delete or remove personal data that we hold about you where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
- The right to object to our processing your personal data where we are relying on our legitimate interest (or those of a third party), where we cannot show a compelling reason to continue the processing
- The right to request that we restrict our processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
- The right to request that we transfer your personal data to you or to another party, in a structured format. This right applies in respect of data that you have provided where our legal ground for using the data is that it is necessary for the performance of a contract or that you have consented to us using it (this is known as the right to “data portability”).
If you would like to exercise any of the above rights, please contact, in writing:
Dave Mead – Data Protection Co-Ordinator,
Tingdene Homes Ltd
45-49 Bradfield Road
Finedon Road Industrial Estate
Note that these rights are not absolute and in some circumstances we may be entitled to refuse some or all of your request.
If you have any questions or concerns about how your personal data is being used by us, please use the contact named above.
Note too that you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Details of how to contact the ICO can be found on their website: https://ico.org.uk