FAQs

Own land FAQs

What do I need to have ready for my home/lodge before it arrives?

By the time your home/lodge is ready to come to site it's important that all services are installed and awaiting connection to your home. This can take a while to complete, especially if you are having new services installed by the relevant utility companies.

Your home also needs to sit on a concrete base and we would always recommend that the base is poured and fully cured before the home is arrived. Concrete takes a while to fully harden, we'd always recommend that your base has at least 3-4 weeks minimum curing time before the home is sited. We can provide indicative typical base details - subject to ground conditions.

Park FAQs

Can I rent out my lodge?

This depends on the terms of your agreement with the park operator. Look through the conditions of sale and remember you can always talk through this with the operator if you need clarification. Make sure any agreement that is made is given in writing as the park operator may reserve the right to remove permission at any time.

Customising your home/lodge/build

I'd like to redecorate, will this affect my warranty?

It's great to keep things looking fresh and although redecorating won't affect your 10 year warranty you'll need to make sure you don't alter the structure of the home. If you're unsure on what you can and can't do just speak to our customer care team and we'll talk you through it all.

TALK TO AN ADVISOR

Can I make changes to my design?

Our range of expertly designed homes/lodges cater for most people's requirements. However we understand that not everyone wants to be the same. You can discuss your requirements by making an appointment with our home sales consultants at our showroom.

VISIT OUR SHOWROOM

Can I install additional power sockets in my home/lodge/build?

Once we've built your home we're unable to make any modifications, you are able to make your own amendments to your building but you'll need to make sure that you follow the guidelines in the homeowner information booklet and seek approval from the warranty provider before commencing works. Remember, any electrician you contract must be suitable qualified and either registered with ELECSA or NICEIC.

How do I specify the features of my design?

Our showroom has been the hub for home and lodge design for nearly 40 years. We've got samples of colours, fixtures, fittings and furnishings as well as a wide range of homes and lodges on display. Make an appointment with one of our home sales consultants who will help you chose the styles that go with your individual tastes.

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How do I hang items on my walls?

Light ornaments and pictures can be hung using lightweight tacks and hooks. However it's best to use a cavity or rawl plug for greater security. If you're planning on fitting something heavier to the wall then you'll need to fix this to a timber wall stud inside the cavity. The studs are located every 400mm or 600mm but it's best to use a stud finder if you're uncertain.

Be aware that electrical cables run inside the wall cavities to power sockets and light switches on either side of the wall so use a cable detector so you don't accidentally screw into a cable. If you're uncertain at any point we would recommend you seek the assistance of a qualified electrician who will be able to help.

Enjoying your home/lodge/build

How do I look after my home/lodge/build?

Our products are low maintenance, but there are certain things you must do each year to maintain your warranty. The annual inspection service we provide is the perfect way to ensure that your warranty is maintained and upheld.

What happens after ten years with my Mapei render?

After 10 years the standard warranty of your Mapei render ends, however we can recoat your home so it looks fresh and modern with the benefit of extending your warranty for another 10 years. Just contact our customer care department to schedule in this service.

TALK TO AN ADVISOR

What warranty does my roof have?

Your home's roof is covered by our 10 year structural warranty. You'll need to have this inspected annually to maintain cover so make sure you book your inspection with our customer care team.

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Aftercare

How do I submit my warranty snagging list?

We're sorry that you've got issues with your home. So that we can investigate and rectify them you'll need to submit your list in writing to us. You can email them to customercare@tingdene.co.uk or send them via the post to:

Customer care
Tingdene Homes Ltd
45-49 Bradfield Road
Finedon Road Industrial Estate
Wellingborough
NNS 4HB

Please make sure that you include your home serial number on your snagging list so we can see your specification on our system. 

I've got a laminate or solid wooden floor, what do I need to do to keep it maintained?

Laminated and solid wooden floors look great and really compliment the design of your home, however it's important to look after them so they don't become damaged over time. Make sure you wipe up any spillages straight away so they don't warp the floor. To prevent scratches to you flooring when furniture is being moved, make sure that you've stuck felt pads to chair feet

Do you offer maintenance services to comply with my warranty?

To maintain the validity of your warranty you need to inspect your home and complete various maintenance tasks every year. You also need to document the work which was completed and keep this on record in the unfortunate event of you needing to make a claim.

To take the headache out of all of this we offer an annual inspection service which will leave you with peace of mind that everything has been done correctly; after all, we know your home better than anyone else.

For £195 inc VAT we will inspect exterior cracks, re-seal silicone around doors and windows, clear and clean your gutters, clean your vents, check your roof tiles, check your loft space for damp, inspect and tighten your axle stands checked and check your chassis for rust & cleaned/repainted if required. We'll also point out anything else to you that we feel could be a problem whilst we're at your property. 

In addition to this service we also offer a colourwash to stucco finished homes at 24 months from occupancy, this will ensure the outside of your home looks fresh and removes the visibility of any build-up of dirt or debris that may have gathered on your home. However, we're only able to offer this service if you have previously booked us in for an annual inspection. If you are interested in this service call our customer care department on 01933 230107.

My floor squeaks/makes noises when I walk on it is this normal?

Your floor is made from timber so during periods of hot and cold weather it will expand and contract as it gradually changes shape and can make more noise than normal. If you're within your first five days of owning your home then you can highlight this on your snagging list and we will inspect. If you're outside this period and still have concerns, we can inspect this as part of your annual inspection if you book this through our customer care department.

TALK TO AN ADVISOR

I've broken the glass to one of my light fittings. Can I order a replacement?

It depends on whether the model is still current and who the supplier is, get in touch and we'll see what we can do for you.

TALK TO AN ADVISOR

Where is my water stopcock?

You'll usually have two ways of turning off the water to your property. The first one will be inside your home, this is usually under the kitchen sink, the second will be outside your property, you'll need to speak to your park manager if you need to find this one.

My radiators don't seem to be warm enough is there a problem with my boiler?

Not necessarily, just take a look at the settings of your radiators and your boiler, hopefully you'll be able to fix this yourself. The radiator TRVs (thermostatic radiator valves) may be set low, or the overall temperature of the boiler may be low as well. If no heat is being produced it might be that your boiler is set to hot water mode only so it will need to be changed to heating & hot water mode.

When your home was installed your park manager would have contracted a gas safe registered heating engineer to commission your system. If the steps above don't work then it's best to speak to your park owner who will arrange for your system to be inspected by the qualified engineer.

I've got a water leak, what can I do?

Firstly find your stopcock and turn the water off. Then find the location of the leak and then speak to us with as much information as possible If this is out of hours you can contact us on emergencycustomercare@tingdene.co.uk.

Does my boiler need servicing?

Your boiler will come with its own warranty from the manufacturer. To maintain this you'll need to get it serviced in line with the guidelines in its warranty book. It's important that only a gas safe registered heating engineer services your boiler so make sure you find a company who is on the gas safe register.

My power has gone out how do I get it back on again?

If the power has gone out in your home then its worth checking whether it is just your property or your neighbours that are affected also. If it's just yours then it's likely that something has caused your electrics to trip out for your safety. To get your power back on you'll need to open up your consumer unit and flick the switch that has tripped. Your consumer unit is usually found in your wardrobe area or hallway. If the power goes back out or the switch doesn't stay on then it's likely something that is plugged in to the mains is causing a fault on the circuit.

How do I look after my washing machine?

If you're in a hard water area then limescale can build up and cause damage to your washing machine. To help prevent this you can use softening tablets to prevent limescale from damaging your machine. Always check the guidance in the manufacturer's instruction booklet regarding using softening tablets before using them.

How do I clean my oven?

Make sure you always follow the manufacturer's guidelines for taking care of your oven and don't use harsh or abrasive chemicals. Some of our ovens come with a pyrolytic cleaning cycle. Make sure you have read the instructions on how to use this function before using it for the first time. Otherwise, it's best to clean your oven regularly with mild detergent so grease doesn't build up. 

The outside of my home/lodge requires painting, what should I use?

In order to maintain your 10 year structural warranty you'll need to make sure that you follow its terms and conditions. These require you to use an experienced VAT registered company and keep evidence of the work that has been undertaken. If you'd like further advise about this please contact Customer Care on 01933 230136 or email customercare@tingdene.co.uk.

I've got an appointment with an engineer what time will they arrive?

Our engineers are based at our site in Wellingborough so we're unable to give an exact time on when they will arrive with you. If you call our Customer Care department on 01933 230136 we'll be able to give you an estimated time of arrival. 

How do I maintain my guttering?

Looking after your guttering is vital for ensuring water is diverted away from the home in a controlled way. It's best to go around the outside of the home periodically and remove any dead leaves or debris that is starting to build up. You can also clean your guttering with a cloth and soapy water, don't use any harsh chemicals as these may discolour the plastic or metalwork.

Where can I get buildings & contents insurance from?

It's always best to shop around and not letting your cover auto renew as this can cost you a lot more money than going back to the marketplace. There's a number of comparison sites and specialist providers you can find online as a starting point. You could also ask your park manager or neighbours for a recommendation with who they use. 

With your Platinum Seal Warranty you're eligible for a 10% introductory discount from the administrators of the scheme, Park Home Assist Insurance Services. You can contact them on 01604 946795 for a quote. 

What's a "snag"?

A snag is an industry term for a problem, fault or defect with your home. We have strict quality guidelines to ensure that your home is built to the highest possible standard. Unfortunately, sometimes there are issues that we need to sort for you. These are usually minor like a scratched door or chipped paintwork on skirting. 

When you move into your home you'll need to inspect it and report any issues to us within five days of you moving into your home. Anything not reported after this time may not qualify for rectification.

To help you with completing your snag list we've created a snagging template that you can download, complete and email to us, you can download this form here

Customer Care

Are you already a customer and have questions about your Tingdene lodge? To speak with a dedicated member of our Customer Service team please fill in the form below.