FAQs
 

Own land FAQs

What do I need to have ready for my home/lodge before it arrives?

By the time your home/lodge is ready to come to site it's important that all services are installed and awaiting connection to your home. This can take a while to complete, especially if you are having new services installed by the relevant utility companies.

Your home also needs to sit on a concrete base and we would always recommend that the base is poured and fully cured before the home is arrived. Concrete takes a while to fully harden, we'd always recommend that your base has at least 3-4 weeks minimum curing time before the home is sited. We can provide indicative typical base details - subject to ground conditions.

Park FAQs

Can I re-site a home/lodge on my park?

​​​​​​You are only able to re-site a home/lodge if the plot/base requires essential or emergency works. They then have the right to be moved back to their original plot following the completion of works. If you wish to move the home/lodge for other reasons then you must apply to the tribunal. Once accepted, the home must be re-sited in a plot similar to the original at your expense.

What are my requirements as site owner?

​​​​​​As site owner you are required to maintain the home/lodge’s plot base, communal areas and supply of any services provided in your park terms, such as gas, electricity, water and sewerage.

Can I make changes to the park rules?

You can make changes to the park rules by following a specific procedure. Once this has been followed you must then pass these to the local authority within an allotted time period. Some site rules might not be accepted if they are considered to be unfair.

How do I get a site licence?

A site licence must be authorised by the local authority. You must have planning permission before getting this.

Do I need to display my site licence?

You must display your site licence in a communal area so it can be seen, such as at a main information point. Your licence should clearly state whether your park permits residential or holiday use and whether the site has indefinite planning permission or an expiry date.

Do I need to sell the utility bills on to the home/lodge owner?

The most common way is for the site owner to be the account holder and to sell the utility bills on. However, some home/lodge owners can also pay for their utility bills directly to the supplier.

Can I charge the home/lodge owner more for their utility bills?

The maximum amount you can charge the home/lodge owner for their utility bills is the ‘maximum resale price’ (the price of the energy paid for plus the appropriate VAT).

What should I include in my site fee?

In your site fee you should include a set of rules and regulations for both the home/lodge owner and yourself. Within this agreement you should include the cost and payment date. You’re site fee can include ground rent, maintenance costs, use of leisure facilities and utility costs.

What is a site fee review?

This is an annual review of site fees to allow you to adjust the price of a residents site fee, according to the current economy or inflation.

How do I change the cost of a site fee?

A site fee can only be changed annually. If you wish to change the cost of site fees then you must inform the home/lodge owner by giving them 28 days of notice for a review and submit a site fee review form. This is a prescribed form which includes all relevant details and calculations of the new proposed site fee. Without submitting the site fee review form to the resident then you are unable to change the price.

The home/lodge owner must be in agreement of the site fee price change. If a resident disputes the increase then you can make a tribunal application and they will determine whether the site fee increase is deemed fair.

What happens if a park home/leisure lodge resident decides to sell their home?

A park home/leisure lodge resident has the right to sell their home without your permission and approval, provided the home was acquired on or after the 26th May 2013. However, the new buyer must meet all of the relevant site rules. Once the buyer confirms the wish to proceed with the sale, then the current property owner will need to complete a ‘notice of proposed sale’ form. This will give you confirmation of the sale price, any commission you’ll receive and confirmation that the buyer meets the site rules.

A resident wishes to gift their home/lodge, what should I do?

Once you’ve received a ‘notice of proposed gift’ form you have 21 days to decide if you’d like to object. If you’d like to object then you must make a tribunal application and send a written notification of this to the home/lodge owner. This procedure must also be completed within the 21 days otherwise the application won’t be accepted.

The application can only be submitted on the grounds that the person who the gift is proposed to does not meet the existing site rules (age, prohibited animals or by not meeting the vehicle regulations). You can also object if the current homeowner hasn’t provided you with evidence that the person who they are proposing to gift the home/lodge to is a family member.

What happens if a park home owner dies?

If a resident dies then the park home will be inherited by the remaining occupant. If the homeowner was living on their own then the park home can be left to another person. The beneficiary has the right to sell the property but must seek permission from you to live in the home.

Customising your home/lodge/build

I'd like to redecorate, will this affect my warranty?

It's great to keep things looking fresh and although redecorating won't affect your 10 year warranty you'll need to make sure you don't alter the structure of the home. If you're unsure on what you can and can't do just speak to our customer care team and we'll talk you through it all.

TALK TO AN ADVISOR

Can I make changes to my design?

Our range of expertly designed homes/lodges cater for most people's requirements. However we understand that not everyone wants to be the same. You can discuss your requirements by making an appointment with our home sales consultants at our showroom.

VISIT OUR SHOWROOM

Can I install additional power sockets in my home/lodge/build?

Once we've built your home we're unable to make any modifications, you are able to make your own amendments to your building but you'll need to make sure that you follow the guidelines in the homeowner information booklet and seek approval from the warranty provider before commencing works. Remember, any electrician you contract must be suitable qualified and either registered with ELECSA or NICEIC.

How do I specify the features of my design?

Our showroom has been the hub for home and lodge design for nearly 40 years. We've got samples of colours, fixtures, fittings and furnishings as well as a wide range of homes and lodges on display. Make an appointment with one of our home sales consultants who will help you chose the styles that go with your individual tastes.

TALK TO AN ADVISOR

How do I hang items on my walls?

Light ornaments and pictures can be hung using lightweight tacks and hooks. However it's best to use a cavity or rawl plug for greater security. If you're planning on fitting something heavier to the wall then you'll need to fix this to a timber wall stud inside the cavity. The studs are located every 400mm or 600mm but it's best to use a stud finder if you're uncertain.

Be aware that electrical cables run inside the wall cavities to power sockets and light switches on either side of the wall so use a cable detector so you don't accidentally screw into a cable. If you're uncertain at any point we would recommend you seek the assistance of a qualified electrician who will be able to help.

Enjoying your home/lodge/build

How do I look after my home/lodge/build?

Our products are low maintenance, but there are certain things you must do each year to maintain your warranty. The annual inspection service we provide is the perfect way to ensure that your warranty is maintained and upheld.

What happens after ten years with my Mapei render?

After 10 years the standard warranty of your Mapei render ends, however we can recoat your home so it looks fresh and modern with the benefit of extending your warranty for another 10 years. Just contact our customer care department to schedule in this service.

TALK TO AN ADVISOR

What warranty does my roof have?

Your home's roof is covered by our 10 year structural warranty. You'll need to have this inspected annually to maintain cover so make sure you book your inspection with our customer care team.

TALK TO AN ADVISOR

Aftercare

Do you offer maintenance services to comply with my warranty?

To maintain the validity of your warranty you need to inspect your home and complete various maintenance tasks every year. You also need to document the work which was completed and keep this on record in the unfortunate event of you needing to make a claim.

To take the headache out of all of this we offer an annual inspection service which will leave you with peace of mind that everything has been done correctly; after all, we know your home better than anyone else.

For £195 inc VAT we will inspect exterior cracks, re-seal silicone around doors and windows, clear and clean your gutters, clean your vents, check your roof tiles, check your loft space for damp, inspect and tighten your axle stands checked and check your chassis for rust & cleaned/repainted if required. We'll also point out anything else to you that we feel could be a problem whilst we're at your property. 

In addition to this service we also offer a colourwash to stucco finished homes at 24 months from occupancy, this will ensure the outside of your home looks fresh and removes the visibility of any build-up of dirt or debris that may have gathered on your home. However, we're only able to offer this service if you have previously booked us in for an annual inspection. If you are interested in this service call our customer care department on 01933 230107.

I've got a laminate or solid wooden floor, what do I need to do to keep it maintained?

Laminated and solid wooden floors look great and really compliment the design of your home, however it's important to look after them so they don't become damaged over time. Make sure you wipe up any spillages straight away so they don't warp the floor. To prevent scratches to you flooring when furniture is being moved, make sure that you've stuck felt pads to chair feet

My floor squeaks/makes noises when I walk on it is this normal?

Your floor is made from timber so during periods of hot and cold weather it will expand and contract as it gradually changes shape and can make more noise than normal. If you're within your first five days of owning your home then you can highlight this on your snagging list and we will inspect. If you're outside this period and still have concerns, we can inspect this as part of your annual inspection if you book this through our customer care department.

TALK TO AN ADVISOR

I've broken the glass to one of my light fittings. Can I order a replacement?

It depends on whether the model is still current and who the supplier is, get in touch and we'll see what we can do for you.

TALK TO AN ADVISOR

Where is my water stopcock?

You'll usually have two ways of turning off the water to your property. The first one will be inside your home, this is usually under the kitchen sink, the second will be outside your property, you'll need to speak to your park manager if you need to find this one.

My radiators don't seem to be warm enough is there a problem with my boiler?

Not necessarily, just take a look at the settings of your radiators and your boiler, hopefully you'll be able to fix this yourself. The radiator TRVs (thermostatic radiator valves) may be set low, or the overall temperature of the boiler may be low as well. If no heat is being produced it might be that your boiler is set to hot water mode only so it will need to be changed to heating & hot water mode.

When your home was installed your park manager would have contracted a gas safe registered heating engineer to commission your system. If the steps above don't work then it's best to speak to your park owner who will arrange for your system to be inspected by the qualified engineer.

I've got a water leak, what can I do?

Firstly find your stopcock and turn the water off. Then find the location of the leak and then speak to us with as much information as possible If this is out of hours you can contact us on emergencycustomercare@tingdene.co.uk.

Does my boiler need servicing?

Your boiler will come with its own warranty from the manufacturer. To maintain this you'll need to get it serviced in line with the guidelines in its warranty book. It's important that only a gas safe registered heating engineer services your boiler so make sure you find a company who is on the gas safe register.

My power has gone out how do I get it back on again?

If the power has gone out in your home then its worth checking whether it is just your property or your neighbours that are affected also. If it's just yours then it's likely that something has caused your electrics to trip out for your safety. To get your power back on you'll need to open up your consumer unit and flick the switch that has tripped. Your consumer unit is usually found in your wardrobe area or hallway. If the power goes back out or the switch doesn't stay on then it's likely something that is plugged in to the mains is causing a fault on the circuit.

How do I look after my washing machine?

If you're in a hard water area then limescale can build up and cause damage to your washing machine. To help prevent this you can use softening tablets to prevent limescale from damaging your machine. Always check the guidance in the manufacturer's instruction booklet regarding using softening tablets before using them.

How do I clean my oven?

Make sure you always follow the manufacturer's guidelines for taking care of your oven and don't use harsh or abrasive chemicals. Some of our ovens come with a pyrolytic cleaning cycle. Make sure you have read the instructions on how to use this function before using it for the first time. Otherwise, it's best to clean your oven regularly with mild detergent so grease doesn't build up. 

The outside of my home/lodge requires painting, what should I use?

In order to maintain your 10 year structural warranty you'll need to make sure that you follow its terms and conditions. These require you to use an experienced VAT registered company and keep evidence of the work that has been undertaken. If you'd like further advise about this please contact Customer Care on 01933 230136 or email customercare@tingdene.co.uk.

I've got an appointment with an engineer what time will they arrive?

Our engineers are based at our site in Wellingborough so we're unable to give an exact time on when they will arrive with you. If you call our Customer Care department on 01933 230136 we'll be able to give you an estimated time of arrival. 

How do I maintain my guttering?

Looking after your guttering is vital for ensuring water is diverted away from the home in a controlled way. It's best to go around the outside of the home periodically and remove any dead leaves or debris that is starting to build up. You can also clean your guttering with a cloth and soapy water, don't use any harsh chemicals as these may discolour the plastic or metalwork.

What's a "snag"?

A snag is an industry term for a problem, fault or defect with your home. We have strict quality guidelines to ensure that your home is built to the highest possible standard. Unfortunately, sometimes there are issues that we need to sort for you. These are usually minor like a scratched door or chipped paintwork on skirting. 

When you move into your home you'll need to inspect it and report any issues to us within five days of you moving into your home. Anything not reported after this time may not qualify for rectification.

To help you with completing your snag list we've created a snagging template that you can download, complete and email to us, you can download this form here

How do I submit my warranty snagging list?

We're sorry that you've got issues with your home. So that we can investigate and rectify them you'll need to submit your list in writing to us. You can email them to customercare@tingdene.co.uk or send them via the post to:

Customer care
Tingdene Homes Ltd
45-49 Bradfield Road
Finedon Road Industrial Estate
Wellingborough
NNS 4HB

Please make sure that you include your home serial number on your snagging list so we can see your specification on our system. 

Customer Care

Are you already a customer and have questions about your Tingdene home? To speak with a dedicated member of our Customer Service team please fill in the form below.