I’d like to compliment your employee William for the excellent service he provided us over the past two days in attending to the PDI of our new home. His enthusiasm, professionalism and ability to address the task required in terms of the PDI and to get to the bottom of new identified snags quickly exceeded our expectations. Such a commitment to great customer service on behalf of Tingdene is to be commended. William is a valuable member of staff and a credit to your company. I kindly ask that you convey this message to his superiors and to your HR Department for record purposes.